Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how g9win ("we", "us", "our") collects, uses, stores, and shares personal information about users ("you", "your") who register for or use the g9win platform at https://g9win.club. By accessing the platform or creating an account, you confirm that you have read this Policy in full and you consent to the processing of your personal information as described herein. This Policy forms part of the g9win Terms and Conditions and should be read alongside them.

g9win is committed to protecting the privacy and security of your personal data. We process personal information only to the extent necessary to deliver our services, comply with applicable legal obligations, and protect the integrity of the platform. We do not sell your personal data to third parties, and we do not share it for purposes beyond those described in this Policy.

Our Privacy Commitments

Six principles guide how g9win handles every piece of your personal information — from the moment you register to the day you close your account.

2. Information We Collect

When you create an account, use our services, or contact support, you voluntarily provide us with personal information. Categories of personal information collected directly from you include the following:

• 1.1
  Registration Data:Your mobile phone number, chosen username, date of birth for age verification, and account password stored in hashed form.
• 1.2
  Identity Verification Data:Where required for KYC or withdrawal verification: copies of government-issued identification, proof of address, or mobile wallet screenshots confirming account ownership.
• 1.3
  Financial Data:Transaction records including deposit amounts, withdrawal requests, and the mobile wallet numbers (bKash, Nagad, Rocket, Upay) used. We do not store full payment credentials — transactions are processed by the relevant payment provider.
• 1.4
  Support Communications:Records of messages, emails, or communications you send to [email protected], including the content of those communications and any attachments you provide.

When you use the g9win platform, certain technical information is collected automatically by our systems and third-party analytics tools. This information helps us maintain platform performance, detect fraud, and improve the user experience for players across Bangladesh.

• 2.1
  Device & Technical Data:IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier where detectable.
• 2.2
  Usage Data:Pages visited, features used, games played, session duration, click patterns, and error logs. This data is used in aggregate to improve platform design and detect technical issues.
• 2.3
  Cookies & Local Storage:Session cookies, preference cookies, and analytics cookies as described in Section 6 of this Policy. Persistent cookies are retained on your device for a defined period and can be cleared via your browser settings.

3. How We Use Your Information

g9win processes your personal information only for specific, legitimate purposes. The primary purposes for which we use your data are set out below:

• 3.1
  Account creation and management: to register your account, verify your identity, maintain your account preferences, and communicate essential account-related information to you.
• 3.2
  Service delivery: to process deposits and withdrawals, display game history, award bonuses, and deliver the full range of betting and gaming services on the platform.
• 3.3
  Age and identity verification: to confirm that all players meet the 21+ minimum age requirement and to conduct KYC checks required for withdrawal processing.
• 3.4
  Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct; to maintain the integrity of the platform and protect all users.
• 3.5
  Legal and regulatory compliance: to fulfil our obligations under applicable laws, respond to lawful requests from government authorities or courts, and maintain transaction records as required.
• 3.6
  Platform improvement and personalisation: to analyse usage patterns in aggregate, improve platform features, and — where you have not opted out — personalise promotional offers based on your activity.

With your consent, g9win may send you promotional communications about bonuses, new games, seasonal offers (such as those related to Eid, BPL, or IPL season), and platform updates via SMS to your registered mobile number. You may opt out of marketing communications at any time by contacting [email protected]. Opting out will not affect your ability to use the platform or receive essential service notifications.

4. Sharing of Your Information

g9win does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• 6.1
  Payment Processors:We share your mobile wallet number and transaction details with payment processors (bKash, Nagad, Rocket, Upay) solely to execute deposit and withdrawal transactions you initiate. These providers process your financial data under their own privacy policies.
• 6.2
  Game Technology Providers:Third-party game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive your account identifier and game session data to operate their games on our platform. They do not receive your full personal profile or financial account details.
• 6.3
  Legal & Regulatory Authorities:We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
• 6.4
  Service Providers:We may share limited technical data with trusted third-party service providers who assist us in operating the platform, such as cloud hosting providers, analytics platforms, and anti-fraud systems. All such providers are contractually required to handle your data securely and only for the purposes for which it was shared.

5. Data Security

g9win implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, hashed storage of account passwords using industry-standard algorithms, access controls limiting internal access to personal data on a need-to-know basis, regular security assessments of platform infrastructure, and monitoring systems designed to detect suspicious activity in real time. While we take these precautions seriously, no internet transmission or electronic storage system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your own account credentials.

In the event of a data security breach reasonably likely to result in a risk to your rights and freedoms, g9win will take prompt steps to contain the breach, assess its scope, and notify affected users as soon as reasonably practicable. Notifications will be sent to the mobile number registered on the affected account. g9win will also take appropriate remedial action to reduce the risk of further harm.

6. Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit a website. g9win uses cookies and similar tracking technologies such as local storage and session tokens to operate the platform, remember your preferences, and analyse how the platform is used. Cookies do not give us access to your device beyond the information they store, and they cannot execute code or deliver malware.

• 9.1
  Essential Cookies:Required for the platform to function correctly. These include session authentication tokens, login state cookies, and security tokens. They cannot be disabled without breaking core platform functionality.
• 9.2
  Preference Cookies:Store your platform preferences such as language settings and display options so you do not have to re-configure them on each visit.
• 9.3
  Analytics Cookies:Help us understand how players navigate the platform so we can improve usability, identify popular features, and fix errors. Analytics data is processed in aggregate and is not used to identify individual users.

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear cookies already set. Blocking essential cookies will impair your ability to log in and use key features of the g9win platform. Instructions for managing cookies are available in the help documentation of your browser — Chrome, Firefox, Samsung Internet, or your preferred browser.

7. Data Retention

g9win retains your personal information for as long as your account remains active and for a defined period thereafter to meet our legal and regulatory obligations. Account registration data, transaction records, and identity verification documents are retained for a minimum of five years following account closure, in compliance with applicable anti-money laundering and record-keeping requirements. Marketing preference data is retained only while you remain opted in and is deleted promptly upon opt-out. Anonymised or aggregated data that cannot identify you individually may be retained indefinitely for analytical and platform improvement purposes.

If you request deletion of your personal data, g9win will delete or anonymise all data that we are not legally required to retain. Data that must be kept to satisfy anti-money laundering obligations, dispute resolution requirements, or other mandatory retention periods will be securely archived and will not be used for any active processing purpose during the retention period. Deletion requests can be submitted to [email protected]. We aim to respond to all deletion requests within 30 calendar days.

8. Your Rights Over Your Personal Data

g9win respects your rights in relation to your personal data. The following rights are available to you, subject to applicable legal limitations and g9win's legal obligations:

• 13.1
  Right of Access:You may request a copy of the personal data we hold about you. We will provide this in a commonly used, machine-readable format where technically feasible.
• 13.2
  Right to Rectification:You may request correction of inaccurate or incomplete personal data we hold about you. Where a correction affects identity verification data, additional verification may be required before the correction is applied.
• 13.3
  Right to Erasure:You may request deletion of your personal data, subject to our legal retention obligations as described in Section 7. We will confirm what data can be deleted and what must be retained, with reasons provided.
• 13.4
  Right to Restrict Processing:In certain circumstances you may request that we restrict active processing of your personal data while retaining it — for example, while a dispute about the accuracy of the data is being resolved.
• 13.5
  Right to Object to Marketing:You have the right to object to the use of your personal data for direct marketing purposes at any time. Upon receiving a valid objection, we will cease processing your data for marketing without undue delay.

9. Third-Party Services

The g9win platform integrates third-party game content from licensed providers and processes payments via third-party mobile wallet services. While g9win carefully selects these partners and requires them to maintain appropriate data security standards, each provider operates under its own privacy policy. g9win is not responsible for the privacy practices of third-party game providers or payment processors once your data is transmitted to them for the purpose of executing a transaction or delivering game content. We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and Upay independently if you have questions about how they handle your payment data.

10. Children's Privacy

g9win's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated account, delete the data without undue delay, and void any associated transactions. If you believe a person under 21 has registered on g9win, please contact us at [email protected] so we can investigate and act promptly.

11. Changes to This Privacy Policy

g9win reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the Last updated date at the top of the page and, where appropriate, notify registered users via SMS to their registered mobile number. We encourage you to review this Policy periodically. Your continued use of the g9win platform after a revised Policy has been published constitutes your acceptance of the updated terms.

This Privacy Policy is written in English. In the event of any conflict between the English version of this Policy and any translation, the English version shall prevail. Translations are provided for convenience only and do not create independent legal rights or obligations.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way g9win handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.